Scandal, mistakes, guilt… what can coaching offer?

Watching the BBC Panorama documentary, The Post Office Scandal, I can never remember being moved to such high levels of anger and tears. I understand this wish to punish: someone must be held accountable! The hounds of vengeance are particularly out for Paula Vennells, the former chief executive of the Post Office. She took £4.5m … Read the rest >>

Resisting the charm of finding a scapegoat

As a coach I have worked with many clients who have been caught in blame games. For instance there was the clinician given responsibility for reforming services that had been appallingly neglected for more than a decade. When she failed to produce the ‘proof’ that these services had magically improved after only a year in … Read the rest >>