Speaking Up is Hard to Do

When we want to justify decisions that later prove to be immoral, unpopular or unwise, we almost always rely on the rules-is-rules approach. ‘I was only doing what the contract said’; ‘Everyone else was doing it’, or ‘My boss told me it was OK’. Some famous 20thc experiments show how far this can go. In … Read the rest >>

Faking Rapport

I am in that hallowed temple of white goods, John Lewis. My quest is to replace a leaking, hopelessly inefficient American-style fridge-freezer that has clearly had its day. I have no idea why one model is more than double the price of another or what features I should be looking for, since the world of … Read the rest >>