“This pragmatic book will stimulate managers to drive higher performance and get the best out of people”
Carolyn McCall, CEO EasyJet
It’s a tough job being a manager. How do you manage performance – the most important single part of a boss’s job? If you come across as too directive and demanding you may get a reputation for harshness and may even find that formal grievances are being laid against you. If you are too nice you risk being known as a gullible and easily outmanoeuvred. Neither approach works.